For restaurants, bars, hotels and vacation rentals

Your menu is online. Can every guest read it?

Restaurants led EcomBack's 2025 suit count; ComplyMo finds menu and booking barriers and holds reservation pixels until guests agree.

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1,368

Website suits against restaurants and food brands in 2025

Source: EcomBack 2025 annual report

$4,000

Minimum damages per violation under California's Unruh Act

Source: Cal. Civ. Code 52(a)

5 rooms

The only lodging exempt from Title III: owner-occupied, with 5 rooms or fewer

Source: 42 U.S.C. 12181(7)

Where you're exposed, and what ComplyMo does

PDF and image menus

In Thurston v. Midvale, an image menu and a broken PDF supported a judgment.

Audits flag images without text alternatives, so you know which menu to rebuild.

Reservations and booking

Hotels must describe accessible rooms in enough detail to judge, even on a third-party engine.

Audits check the booking pages you host.

Pixels on reservation flows

Courts let claims over TikTok scripts on IHOP's site and MSC Cruises' booking site go forward.

Tracking scripts wait for consent, and every choice is logged.

What ComplyMo does, and what it doesn't

ComplyMo does

Audits menu, ordering and booking pages for WCAG 2.2 issues
Holds reservation and ordering pixels until a guest agrees
Drafts your accessibility statement

ComplyMo doesn't

It doesn't rebuild your menu or booking engine
It can't make a third-party booking engine describe your rooms
The menu helps guests; it isn't conformance on its own

Compliance Radar

What changed lately

Long read

Restaurant and hotel websites: menus, booking and the ADA

Mar 25, 2026

ADA website lawsuits topped 5,000 in 2025, including about 1,400 against sites using widgets

Deadline Jan 1, 2027

California SB 690 ends private pen-register suits over website trackers

Every rule change we track

Frequently asked questions

Are restaurant websites really a lawsuit target?

Yes: restaurants, food and drinks led EcomBack's 2025 count with 1,368 suits, and food service was 21% of UsableNet's.

Is a PDF or a photo of my menu a problem?

It has been the basis of liability: in Thurston v. Midvale (2019), an image menu and a broken PDF supported an Unruh Act judgment.

My booking engine is third-party. Am I still responsible?

The hotel reservations rule covers reservations made by any means, including through a third party.

Does the ADA cover my vacation rental?

Title III excludes owner-occupied lodging with 5 or fewer rooms for rent. For units the operator doesn't own or substantially control, the room-holding duties don't apply, but the description duty can.

Make every menu and booking page work for every guest